Service Hub
Customer service software that helps you conduct seamless onboarding, enable flexible customer support, and deepen customer relationships. Service Hub delivers efficient and end-to-end service that delights customers at scale.

Customer service software that helps you conduct seamless onboarding, enable flexible customer support, and deepen customer relationships. Service Hub delivers efficient and end-to-end service that delights customers at scale.
What is Service Hub?
Customer service software that helps you conduct seamless onboarding, enable flexible customer support, and deepen customer relationships. Service Hub delivers efficient and end-to-end service that delights customers at scale.
It includes conversational tools, help desk automation, knowledge-based functionality, customer feedback surveys, reporting, and more — all powered by a CRM to give your business one unified view of each customer interaction.
Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. The result? Better customer service management and delighted customers at every stage of their journey.
Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.
Give customers the means to help themselves
Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of helpful articles, videos and documents.
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
Use video to build stronger relationships from the beginning. Create personalized help videos for individual customers right inside HubSpot, and easily add them to emails or tickets.
Empower your customers to gain ownership over their experience with a secure customer portal. Your portal keeps ticket conversations going between customers and reps, so issues are resolved faster.
Call your customers directly from the HubSpot platform with HubSpot's VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft personalized experiences that scale.
Keep your team organized and efficient by ensuring every user has access to the right assets. Quickly view and manage agent permissions, status, and availability across your team.
Open up multiple communication channels to connect
Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.
Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.
Automatically capture details from every call so you can uncover the “why” behind team performance. Then unlock coaching opportunities with AI-powered insights.
Make better decisions with comprehensive forecasts. Create a pipeline to monitor renewals and upgrades, and give managers better visibility to projected performance.
Surface actionable data to improve customer service. Highlight top service requests with data-backed reports and assess team performance over time with enhanced dashboard capabilities.
Assign scores to your contacts, so you can track the health of your customers and prioritize outreach. Use your scores to segment lists, trigger automation and more.
Insights and Trends
HubSpot Product Updates: Insights into November 2023
HubSpot rolled out several enhancements this November, providing users with improved features to streamline their operations. Let's explore the key aspects of these updates. 1. Simplified User...
Hubspot CRM, HubSpot Analytics | Dec 8, 2023
Roadmap for Implementing a Transparent Closing Strategy
Closing deals can be a challenge, especially for those new to sales. This blog will explore a straightforward four-step roadmap for implementing a transparent closing strategy, drawing insights from...
Hubspot CRM, Sales Hub | Nov 24, 2023
Skills You Need in the AI Era
It's true that AI can now do many things that humans used to do, like writing code, making content outlines, and filling out tax forms. This has led to a big question: How can humans keep their jobs...
AI, Data Driven Strategy | Nov 16, 2023
A Step-by-Step Guide to Understanding SEO Recommendations on Hubspot
The online world is a vast and competitive space, and to make your mark, it's vital to embrace SEO best practices. These recommendations are categorized based on their impact, complexity, and the...
SEO Best Practices, SEO Optimisation | Nov 2, 2023
Marketing Content with AI: Which Tool Reigns?
In the world of marketing, words are crucial. Even experienced writers sometimes can't keep up with the constant need for good content. This is where artificial intelligence (AI) comes to the...
The Full Potential of User Notifications in HubSpot
User notifications serve as your alert system, making sure you're informed about important actions and events happening within your HubSpot account. The power lies in your hands as you can customize...
Hubspot, Marketing Automation | Oct 19, 2023
Case Studies
Custom API Development
On-page pop-up interventions based on user interaction without any development effort but using 3rd party tools (only).What did the client want? What did the client want? Display customized messages...
HubSpot Zoho Integration
What did the client want? ZOHO CRM was connected to HubSpot using Zapier to sync-up data. This setup had to be audited and troubleshot. Zaps were to be tested out to ensure that it was working...
Hubspot Custom Integration
What did the client want? Integrate HubSpot with their RMS (a CRM), which is used for managing their sales pipeline, product rental tracking and invoices. Sync-up the RMS contacts DB with HubSpot to...
Hubspot Custom Integration
Custom Integration: HubSpot with 3rd party web application (proprietary) Custom email messaging driven by workflows and smart lists for lead segmentation at real-time (contextual & personalized) ...
Glolife Care Equipments
Successfully generated over 1.5k leads. GloLife Care Equipments Pvt. Ltd. pioneered the manufacturing of feminine hygiene products such as sanitary napkin vending machines and incinerators, with...
Monash University
The university saved significant dollars in travel and stay. Monash University is a public research university based in Melbourne, Australia, that ranks among the world’s top 100. Their aim is to...
Cooper Elevators
Conversions increased from almost none to over 700. Cooper Elevators established in the year 2000, manufactures elevators of all types and specializes in Machine Room-Less Elevators and Automatic...